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Christine Willis, Care Coordinator with Visiting Angels

Visiting AngelsChristine Willis, MSW is a Care Coordinator with Visiting Angels, a prominent Home Care Agency in Arizona. Christine graduated from Ohio State University with her Bachelors and Masters in Social Work and has been a Medical Social Worker for over 24 years. Her passion is connecting people to what they need the most and she is able to do just that at Visiting Angels. Her role at Visiting Angels is to assess what the clients need, connect them to and help them understand resources, and work within the community to bring greater understanding of the role of Visiting Angels.

Visiting Angels provides non-medical services specially designed to meet the individual client’s needs including everything from companionship to hands on caregiving. Christine believes Visiting Angels is set apart from other caregiving (home care) agencies due to their team approach to care and their value driven support from initial visit all the way through to delivery of care. Christine is often the first person a client meets when deciding to hire Visiting Angels and she conducts a complete assessment of the caregiving needs to best determine how those needs can be met. She also specializes in working with Long Term Care Insurance policies and helps her clients understand their policy and navigate their benefits.

Services can usually start in 48 hours or less and staffing coordination is available 24 hours a day. They also offer a special service for those just discharged from the hospital including transportation home and a “tuck-in visit”. Medication management services are available that include an RN to coordinate care with the physicians and fill the mediset once per month or as needed. They also offer Telehealth services through Avery Telehealth for managing chronic conditions for all clients and is offered for free to those receiving 20 hours or more of caregiving per week.

Visiting Angels has been in business in Arizona since 2003 and all their visiting staff are licensed, bonded, and insured and are employed directly by the agency. The average amount of time their clients receive services is over 340 days and they take pride in the long term relationships they build. If you would like more information on Visiting Angels please visit their website at www.visitingangels.com or contact them at 480-451-8800.

Interview with Christine Willis conducted on April 13, 2015 by Rebecca Hampton, Lead Consultant for The Aging Advocate, LLC

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